PetroSpecs Training Session Agenda

Below are the topics covered in our Service Advisor Training.

Automotive Trends 2005-An Opportunity for Growth

• Cultural Trends in the Automotive Industry for 2005 and Beyond
• Where We are Now and Where We are Going

BG Protection Plan and Roadside Assistance-The Ultimate Customer Retention Program

• Increasing Vehicle Traffic on the Drive

Customers for Life-Creating Loyalty Through Proactive Solicitation

• Increasing Vehicle Traffic on the Drive
• Making the Multi-Point Inspection Process Work

MAP for Independents

• An introduction to Fox Distributing and BG Products.
• This evening meeting will help you to understand the many ways in which we can contribute to your business.

Positively Outrageous Service - Programs and Processes for Success

• Formulating a Fixed Operations Growth Strategy
• Motivational Tips and Tidbits to "Raise the Bar" of Professionalism

Preventive Maintenance Services I & II-Understanding What, Why & How

• Educating consumers about the thirteen BG Maintenance Services
• Service Consultant selling scripts

Sales and Marketing Techniques-Basic Selling Skills

• Great for Helping to Improve Selling of ALL Service Department Items
• Closing Questions and Tie-Downs
• Using Questions to sell

Success on the Service Drive-Making Money on the Service Drive

• Selling Preventive Maintenance on the Drive
• How to Incorporate All Marketing tools Into the Selling Process
• How to Teach BiG MACs to Use the Dab-a-lube
• BiG MAC Scripts

World Class Selling-Establishing Rapport on the Service Drive

• Turning Service Writers (Order Takers) into Professional Service Consultants (Proactive Service Consultants)